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Telephone Etiquette


Telephone etiquette trainings are designed to help the participants present a professional image in their profession. This training makes the participants aware of the importance of good communication with callers as well as keeping them informed, so as to be appreciated in the long term. This is an interactive training program which features role-plays and participant activities.

Course Duration :- 20 Hours
Upon the completion of the Informatica course, the candidates will be able to do the following:
The program will enable participants to:
Develop skills to open, structure and summarise a call appropriately.
Recognize do’s and don’ts of telephone handling.
Develop skills to navigate a call effectively.
Develop skills to meet the challenges of working in different cultural environments.

KEY FEATURES

Accredited Training Partner

To teach real programming skills

Build a solid understanding

Educated Staff

Timesheets

Video Lessons

Modules / Levels

All Modules

Effective opening messages and introductions

Efficient call handling

Call navigation�

Impact of speech and voice in a telecon

Do’s and Don’ts of telephone handling

Cultural appropriateness and clear communication

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  • Assessments and Mock Tests