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Customer Service


Developing excellent customer service skills is of utmost importance for the overall image and success of your organisation. It can lead to repeat business as well as recommendations. This program is designed to help participants learn the skills to communicate positively and professionally with customers — both internal and external and build a good relationship with them. Our program presents the most effective tactics for overcoming customer dissatisfaction by helping participants develop a personal action plan to improve their customer service skills. We offer strategies that employees can use to achieve a win-win situation for both, their companies and their customers.

Course Duration :- 20 Hours
Upon the completion of the Informatica course, the candidates will be able to do the following:
The program will enable participants to:
Learn standards of excellence in customer service.
Establish ‘Moments of Truth’, build rapport and demonstrate value.
Communicate effectively, learn different styles of communication and non-verbal cues in communication.
Take ownership, resolve problems and empathise to gain trust.
Handle difficult customers.
Develop listening skills, probing skills and telephone handling skills.

KEY FEATURES

Accredited Training Partner

To teach real programming skills

Build a solid understanding

Educated Staff

Timesheets

Video Lessons

Modules / Levels

All Modules

Introduction to Customer Service

Who is my customer?

Excellence in customer service

First impression

Value & rapport building

Communication

Listening

Empathy

Ownership

Maintaining composure

Handling difficult situations

Probing

Telephone handling skills

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  • Assessments and Mock Tests