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ITIL Continual Service Improvement Lifecycle

This course from Binary Talk is intended to teach the students about this unified training course that immerses students in the overall processes, concepts, methods and policies related with the CSI phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the CSI stage, but not the detail of each of the supporting processes.

Course Duration :- 40 hours
Upon the completion of the Informatica course, the candidates will be able to do the following:
Managing the planning and Implementation of IT Service Management
Lifecycle positioning and transition
How to achieve business value with people, process and function
Challenges, Critical Success Factors and risks to service management
Risk Management
Lifecycle project assessment
Management of strategic change
Understanding complementary industry guidance
Innovative Technology Solutions offers MALC Training in 9 different locations in India – Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida & Pune.


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Video Lessons

Modules / Levels

Module 1:

Introduction to Continual service improvement

Module 2:

Continual service improvement principles

Module 3:

Continual service improvement processes

Module 4:

Continual service improvement methods and techniques

Module 5:

Organizing for Continual service improvement

Module 6:

Technology considerations

Module 7:

Implementing Continual service improvement

Module 8:

Challenges, critical success factors and risks

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  • Assessments and Mock Tests